Online Support For Your HP PrinterOn Software

Knowledge Base Downloads Documentation

 

Contacting Support for PrinterOn - Purchased from a Partner 

Ricoh HotSpot Printer Support
USA: +1-800-RICOH38 
Canada: +1-800-263-0815

 Today's Business Solutions (TBS) Support
North America: 630-537-1370
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Uniguest Support
North America: +1-800-467-1218 option 2
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 SurfBox Support
Ireland: 1800 818 989
United Kingdom: 0800 612 7784
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Envisionware Support
North America: 888-409-0888
Europe: +1-678-382-6600
Asia Pacific: +61-(0)8-8132-5800 (Australia)		 Nuance Support
North America: +1-770-702-6014

 

Contacting HP Support - Purchased Direct 

****  Important HP PrinterOn Support Notification *****

As of February 1, 2021, the method for logging a new support case has changed to be consistent with support for all HP products and solutions.
As a result, you will NO longer be able to log a case by submitting an email to printeron.com support email.

Please request support in one of the following two ways:

 

HP Phone Support
  • Call HP Services at 1 844-732-9070  in the Americas. (Link for worldwide numbers)
  • At the first voice prompt, say “Software”
  • Say “PrinterOn” for the name of the Software Solution
  • Provide the call agent with your contact information and your case will be logged and routed

 

Solutions Email Support

  • Please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and include the following information:

    Company Name:
    Contact Name:
    Address:
    Email:
    Direct Phone:

    Solution Name:
    Solution Version:
    Issue Severity & issue description:
    Number of devices down:
    Troubleshooting performed:

    Please attach screenshots of the error, if applicable.
    A case manager will receive your information, log a case, and route it to our solutions service team.