Maintenance Notification
This updated notification is to advise you that the HP PrinterOn service in our cloud-based hosted server environment will be undergoing maintenance on Sunday, June 16th, 2019 at 3:00 am EDT (UTC/GMT -5 hours) for a period of 6 hours. There will be a service interruption at the start of this window which is expected to be up to 1 hour in duration. During this 6 hours maintenance window, we recommend that you refrain from performing Administrative activities (i.e. adding printers)
How to Get Support for Your PrinterOn Software
The PrinterOn Knowledge Base is where you will find answers to your support questions, articles and other informative information about PrinterOn solutions.
You can also visit our FAQs, downloads and documentation sections of our site to help find answers to your questions.
Contacting Support for PrinterOn
Purchased from a Partner
If your PrinterOn solution was provided by a PrinterOn partner, please contact them directly for support. Some partners are listed below.
Ricoh HotSpot Printer Support
USA: +1-800-RICOH38
Canada: +1-800-263-0815
Uniguest Support
North America: +1-800-467-1218 option 2
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Envisionware Support
North America: 888-409-0888
Europe: +1-678-382-6600
Asia Pacific: +61-(0)8-8132-5800 (Australia)
Today's Business Solutions (TBS) Support
North America: 630-537-1370
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
SurfBox Support
Ireland: 1800 818 989
United Kingdom: 0800 612 7784
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Nuance Support
North America: +1-770-702-6014
Purchased directly from PrinterOn or support for Partners
For technical support for our direct customers and partners, please fill out the form below. You will receive an email back confirming your case number. Someone from our support team will get back to you as soon as possible during regular business hours. Or, you can check our Knowledge Base for a solution to your problem.
PrinterOn support business hours:
Monday-Friday, 8:30am-5pm ET (North America)
Monday-Friday, 8:30am-5pm GMT (United Kingdom)
Monday-Friday, 8:30am-5pm SGT (Singapore)
You can also email This email address is being protected from spambots. You need JavaScript enabled to view it.to get support during regular business hours.
If you need to contact us about our Data Protection and Privacy Policy, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.