Online Support For Your HP PrinterOn Software
Knowledge Base Downloads Documentation
Contacting Support for PrinterOn - Purchased from a Partner
Ricoh HotSpot Printer Support USA: +1-800-RICOH38 Canada: +1-800-263-0815 |
Today's Business Solutions (TBS) Support North America: 630-537-1370 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. |
Uniguest Support North America: +1-800-467-1218 option 2 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. |
SurfBox Support Ireland: 1800 818 989 United Kingdom: 0800 612 7784 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. |
Envisionware Support North America: 888-409-0888 Europe: +1-678-382-6600 Asia Pacific: +61-(0)8-8132-5800 (Australia) |
Nuance Support North America: +1-770-702-6014 |
Contacting HP Support - Purchased Direct
**** Important HP PrinterOn Support Notification *****
As of February 1, 2021, the method for logging a new support case has changed to be consistent with support for all HP products and solutions.
As a result, you will NO longer be able to log a case by submitting an email to printeron.com support email.
Please request support in one of the following two ways:
HP Phone Support
- Call HP Services at 1 844-732-9070 in the Americas. (Link for worldwide numbers)
- At the first voice prompt, say “Software”
- Say “PrinterOn” for the name of the Software Solution
- Provide the call agent with your contact information and your case will be logged and routed
Solutions Email Support
- Please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and include the following information:
Company Name:
Contact Name:
Address:
Email:
Direct Phone:
Solution Name:
Solution Version:
Issue Severity & issue description:
Number of devices down:
Troubleshooting performed:
Please attach screenshots of the error, if applicable.
A case manager will receive your information, log a case, and route it to our solutions service team.